Services
FIRST IN SERVICE
Keep your Unimax machine running at peak performance with expert service, preventative maintenance programs, and dedicated technical support. Whether you operate a grinder, chipper, or full processing system, Unimax service keeps you outproducing every day..
Dedicated Support
Unimax strives to deliver innovations that transform industries. Our commitment extends far beyond the point of sale. We take full responsibility to keep your equipment running reliably and efficiently across its entire service life, backed by expert technical support. Our reputation is built entirely on customer satisfaction.
Every minute of downtime hits your bottom line. Plant operators need dependable, responsive service to maintain profitable operations. Our professional service team delivers rapid, accurate support, thanks to seamless cross-functional collaboration between engineering, sales, production and dealer teams. What sets us apart is not only what we achieve — but how we deliver it.
We deliver tailored application consultation before purchase, not just machinery sales. Our engineers evaluate your raw materials (old oil palm trunks, tree stumps, construction formwork), site conditions and required chip size, to recommend the right machine model and power configuration. We help estimate throughput for plantation replanting and biomass recycling projects, to avoid risks from mismatched working conditions.
We provide overseas on-site commissioning and hands-on operator training. Our after-sales engineers travel to your job site to complete machine setup and test run for the WDL1690 horizontal grinder. We train your operators and maintenance staff on daily operation, routine maintenance, wear-part inspection and basic troubleshooting. As proven by our ongoing project in Indonesia, this training helps your team master machine skills quickly, unlock maximum throughput for shredding oil palm trunks and tree roots, and avoid downtime caused by improper operation.
Our cross-timezone remote technical support team delivers fast fault diagnosis. You can share videos, photos and machine data to describe issues directly. Our engineers analyse problems remotely and offer immediate solutions. For remote plantations and off-grid job sites, we cut down waiting time for on-site visits, keep your production running and minimise profit loss caused by unexpected downtime.
We offer full machine warranty together with reliable global spare parts supply. A complete spare parts catalogue covers engine components, rotor assemblies, feed chain plates, filters and all wear parts. We arrange consolidated spare part shipments to Indonesia, Brazil and other markets. Beyond the warranty period, original factory spare parts remain available at favourable factory pricing to extend your grinder’s service life.
